Terms of use
Clear agreement before booking, and a clear record through completion.
LEGEND Group · Updated 7 October 2026Contact support and privacyoffice@legend-group.net
Platform and operator
KADER, operated by LEGEND Group, organises service requests, quotes, bookings, communications and complaints. Independent providers perform the work; registration does not create employment with the platform. Availability depends on area, specialty and available providers. Support: office@legend-group.net.
Accounts and use
Provide accurate information and a phone number you control, and protect sign-in codes. Fake requests and reviews, fraud, harassment, threats and unauthorised disclosure of others’ data are prohibited. Browsing is available without an account; request and delivery actions require a verified account. Provider identity review is not an absolute guarantee of every job’s quality.
Prices, inspections and scope
A service may use a fixed price, a unit price, an initial estimate or an inspection before a quote. The approved quote sets out labour, materials, transport, extras, duration and scope. Inspection fees and any deduction from subsequent work are disclosed before confirmation. Additional scope or price requires the customer’s recorded approval. An estimate is not acceptance of an unknown final charge.
Booking, payment and platform fees
Booking is confirmed after quote acceptance and the provider’s platform fee commitment is secured; necessary contact details then become available. Payment for the work is made directly between the parties in cash. KADER does not hold the customer’s job payment in this flow. Provider fee credit is for internal use and is not withdrawable. Applicable fees are disclosed before commitment. Electronic payment is currently unavailable.
Delivery, completion and warranty
Both parties follow the agreed timing and scope. The provider marks work finished, then the customer checks it and confirms completion; a completion code should not be shared earlier. Any service warranty is defined in the quote or displayed service policy; platform use alone does not establish a universal fixed-term warranty. Reviews must reflect a real service transaction.
Cancellation, no-shows and disputes
Use the request’s cancellation or no-show action and record a reason. If parties disagree about work or amounts, open a complaint with relevant images and messages. Operations reviews the recorded commitment, completed work and evidence before settling platform fees. Opening a complaint does not automatically promise a refund or compensation, and these terms do not reduce statutory rights.
Restrictions, deletion and contact
Accounts may be restricted for violations or credible suspected misuse; reviews can be requested at office@legend-group.net. Account deletion can be requested subject to handling existing requests and obligations under the privacy policy. Material changes to terms are communicated before applying them to new commitments.