Privacy policy
Your data in KADER: what we collect, why, and how to request deletion.
LEGEND Group · Updated 7 October 2026Contact support and privacyoffice@legend-group.net
Operator and contact
LEGEND Group operates KADER and its customer and provider apps. Contact office@legend-group.net for support, privacy, corrections or account deletion. This policy covers KADER accounts, requests, communications and provider verification.
Browsing and accounts
Services can be browsed without an account. Registration collects your phone number for verification, name, account type and consents. We retain account identifiers, verification records and account status; the app stores its session using secure device storage. Support does not ask you to disclose a sign-in code.
Location and request data
Requests collect the service, relevant answers, area, description, quantity, quotes, appointments, progress and reviews. Location you permit us to access identifies the service site and nearby providers. Background location tracking is not requested. Eligible providers see an approximate area before booking; precise customer coordinates, landmarks and contact details are disclosed only after the applicable job or inspection commitment is secured.
Images, documents and messages
You choose images to explain work, document completion or support a complaint. Providers may be asked for a profile image and an identity verification document, along with their skills. We do not request broad access to your photo library. Request messages and images support delivery and dispute resolution; embedded image location metadata is removed during upload processing. Identity documents are restricted to authorised review and are not shown to customers or other providers.
Prices and fees
We retain quotes, labour and material breakdowns, accepted changes, platform fees and fee reservation and settlement records. Cash payment for work is made directly between customer and provider. Provider fee credit is internal usage credit and cannot be withdrawn or transferred to another user. Electronic payments are unavailable in this version; we do not collect bank card numbers.
Use and processors
Data supports accounts, requests, matching, verification, support, fee settlement and fraud prevention. KADER uses Supabase for authentication, its database and file storage. When phone verification is enabled, the SMS provider processes the phone number to deliver a sign-in code. The location picker uses OpenStreetMap; its tile servers may receive a network address and the viewed area when map tiles load. Authorised operations staff access data needed for their duties, and records may be provided in response to binding legal requirements. We do not sell your data or use it for targeted advertising.
Security and operational records
App data is transmitted to its servers over encrypted connections. Access controls, request ownership, time-limited file links and administrative audit records protect it. Hosting infrastructure logs may include request times, network addresses and outcomes for security and fault diagnosis. These controls do not guarantee absolute security; messages are not end-to-end encrypted.
Retention and deletion
Profile data is retained while the account remains active, and request records support delivery and settlement. After a deletion request and ownership verification, the account is disabled and open requests, disputes and obligations are reviewed; data no longer needed is deleted or de-identified. Necessary financial records or dispute evidence may be retained with restricted access until the obligation is resolved or a legally required period ends. The operations response identifies retained data, its reason and the retention period applying to your request. Retained records are not used for marketing or a public profile.
Your choices and updates
You can manage device location and photo permissions and request access, correction or deletion through the published email or the app account section. Uninstalling the app does not delete an account. We update this policy when processing changes or a provider is added, and explain material changes within the service when available.